Role overview

Work closely with our vendors and sysadmin team to resolve application & server issues. Work with Application Owners (PAs) on application / server issues. Work on all Service Manager tickets that are assigned to your group. Write special scripts for data collection when required (short & quick) and provide support for these scripts. Perform application monitoring. Complete application run book updates (small changes). Work with North Bound Interface (NBI) Application Owners (AOs), providing application support for NBI related issues. Push resolution of NML issues. Open trouble tickets with Vendor (for bug management). Advise NTI Specialist to track bugs when patches and work-around solutions are required. Help Desk (for Service Manager requests, "Interaction" or "Incident" type requests). Change Management (for maintenance and upgrade activities). Complete application patches and upgrades. Perform upgrades (first upgrade to be performed with NTI Specialist). Install and test patches. Install data collection scripts. Project-specific duties. Participate on projects where new Applications will be required. Interface between IT, TD, OPS and other DNSS groups. Participate as Application SME and assist with requirements building. Determine Operational Acceptance criteria for Applications and build/implement test plans. Arrange (with COVE lab and SMEs) for equipment to be installed and commissioned