Role overview

Position overview

The Ecommerce Associate is a key contributor to Metal Supermarkets' eCommerce performance. To be successful in this role, you will need to be customer service-oriented, detail-oriented, a natural problem-solver, a strong communicator, and highly motivated.

The Ecommerce Associate will provide ongoing support and customer service to Metal Supermarkets customers and store locations to assist in processing orders, solving queries and expediting shipments to online customers.

Major responsibilities

Primary responsibility

Delivering exceptional online customer service experience, which includes:

Responding to customer support emails, online live chats, and phone conversations.
Coordinating and timely processing of online returns.
Investigating possible delays in shipments, opening investigations, and following up with store locations.
Working with stores to update systems and communicate order status.
Liaise with stores across Canada and the United States for order fulfillment and updates.
Help update and maintain accurate pricing on the website.
Perform analysis of competitor pricing and product offerings.
Research product specifications and collaborate with internal teams.

Skills and qualifications

3+ years of experience in a directly related ecommerce role and customer service
Excellent written and verbal communication skills.
MS Excel, Google Analytics, and other tools.
Strong working knowledge of MS Excel or similar tools.
Excellent problem-solving abilities and the capability to multitask.
Exceptional organizational skills, with strong attention to detail and timelines.
Ability to work independently and collaboratively within a team environment.

Position is based out of our Toronto Office - 5399 Eglinton Ave W, Ste 210,
F/T - Hybrid - Three (3) Days per Week in Office Required
Company DescriptionAbout Metal Supermarkets Franchising Family of Companies
Metal Supermarkets is the world’s largest supplier of small-quantity metals, helping customers get the metal they need, any type, any size, cut and ready fast. Founded in Canada and operating for over 40 years, the company has grown to more than 150 stores across Canada, the United States, and the United Kingdom.

We support franchisees with the systems, coaching, training, and tools they need to build strong, profitable businesses. Joining Metal Supermarkets means becoming part of a growing international franchise organization focused on franchisee success, customer service, and practical operational excellence.Company DescriptionAbout Metal Supermarkets Franchising Family of Companies \r\nMetal Supermarkets is the world’s largest supplier of small-quantity metals, helping customers get the metal they need, any type, any size, cut and ready fast. Founded in Canada and operating for over 40 years, the company has grown to more than 150 stores across Canada, the United States, and the United Kingdom.\r\n\r\nWe support franchisees with the systems, coaching, training, and tools they need to build strong, profitable businesses. Joining Metal Supermarkets means becoming part of a growing international franchise organization focused on franchisee success, customer service, and practical operational excellence.