Role overview

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you! The Four Points by Sheraton is currently looking to fill the role of Guest Services Agent.

We are also on a bus route, with a stop just outside of the hotel, and our complimentary shuttle also picks up our employees from the bus loop at UBCO!

What will you be doing?

Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Make reservations and assign appropriate guestrooms based on preferences and requests
Complete pre-arrival planning, including room assignments for special requests
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
Secure payment: cash guests' checks, process all payment types including: vouchers, paid-outs, charges, and provide change
Answer phone calls, direct inquiries, and respond to guest feedback or requests.
Enter rewards information and enroll new members, reach monthly enrollment targets
Coordinate with Housekeeping to track room status and guest concerns
Anticipate and address guests' service needs
Supply guests with directions and information, arrange transportation if needed
Maintain confidentiality of proprietary information
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction
Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge as necessary to perform daily duties
Operate Moneris and Squirrel systems
Demonstrate knowledge of hotel room categories, room rates, packages, and promotions
Must be able to stand for extended periods
Strong problem-solving skills with the ability to handle guest concerns independently and effective
Ability to quickly respond to changing work volumes with a high level of energy and efficiency
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager
Maintain confidentiality of proprietary information; protect company assets.
Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately
Handle cash drawer (balance at end of shift), run daily shift reports, and file documents
Available to work varying shifts including weekends & holidays
Perform other reasonable job duties as requested by Supervisors and Managers

What are we looking for?

High School graduation required
Valid BC Class 5 driver’s license
Previous hotel experience is an asset
Commitment to delivering a high level of customer service
Superhost training is an asset
Good computer skills required
Must be legally eligible to work in Canada without restriction

Perks:

Extended Health and Dental Benefits
World-wide accommodation and dining discounts with Hilton brands
An excellent work environment, with a focus on staff recognition and teambuilding
Room for growth and development.

Starting Hourly Wage: $20.60

Don't miss this exciting opportunity to join our Four Points family!

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