Triage Clerk

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta

Job Title:
Triage Clerk

Job Type:
Temporary Long Term (Fixed Term) / Full time

Job Location:
Edmonton, Alberta

Triage Clerk

Access to Information

Edmonton, Alberta

Temporary Long-term, Full-Time Position (one year with potential of extension or permanency)

People are at the heart of everything we do.

If you value service, care, excellence, and fairness, you’ll fit right in. You'll play an important role in making a difference that creates a safer, healthier and stronger Alberta by putting people first. We work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers.

As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and nearly 200,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.

How you’ll make a difference:

The Claims Records Services (CRS) team fulfills WCB - Alberta’s commitment to fair information practices. Reporting to the Supervisor, Claims Records Services, you will be an integral part of the team responsible for reviewing and documenting incoming requests for information from workers and employers. You will also be responsible for processing employer and worker authorizations, determining the validity of access to information requests, and communicating internally and externally to solve problems. For more information about the Claims Records Services team, please visit: https://www.wcb.ab.ca/claims/access-to-information.html

Your Responsibilities:

• Use your independent problem-solving skills to analyze claim history and determine the validity of a claim file request.
• Review authorizations to ensure representatives are authorized and the appropriate authority has been granted for claim file information.
• Review incoming requests and determine the validity and eligibility of a requestor’s request for claim -information.
• Create requests and gather components of the claim file within WCB’s secure digital environment.
• Release claim files electronically, accurately and thoroughly in accordance with WCB policy.
• Meet accuracy and statistical requirements on a monthly basis, showcasing your diligence and dedication to your work.
• Work in a high-pace environment, managing your own workload and working with your teammates to carry out the teams priority work.
• Solve problems and communicate with customers in order to avoid any unnecessary delays in service.
• Update business applications ensuring that a high level of accuracy and confidentiality is maintained.
• Communicate both verbally and in writing with external and internal customers.
• Perform other duties as assigned by the Work Coordinator and/or Supervisor.

Your Qualifications:

• A high school diploma, experience in an office and customer service environment are preferred.
• General knowledge of Workers’ Compensation (WC) Act, policies and procedures is considered an asset.
• General knowledge and familiarity with the Protection of Privacy Act (POPA) and Access to Information Act (ATIA).
• Proficiency in MS Office (Outlook, Word, Excel).
• Proficiency using business computer applications including eCO and PAM (internal WCB software) is an asset.
• Highly effective in a multi-tasking environment with ability to handle large volume of work while meeting deadlines.
• Reliability and time management skills are integral to success in this position.
• The ability to exercise independent judgment and work with minimal supervision.
• Strong attention to detail.

What we offer:

We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities (combination of work from physical office and primary home residence that foster a healthy work-life balance. Take the next great step in your career and help us change lives. For more information, please see our Employee Handbook

Salary: $46,504.00 to $51,675.00 per annum (Salary Grade 4)

Successful candidate must reside in Alberta and be able to work in person from our Edmonton downtown office as required. This position is temporary for a period of up to one year with the possibility of extension or permanency. Final candidates are required to undergo a security clearance as a condition of employment.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages.

Closing date: July 24, 2026

Interested candidate please apply online by submitting a cover letter and resume to Careers - WCB Alberta.

We thank all applicants for their interest; however, only candidates selected for an pre-interview video assessment will be contacted.