Customer Service Representative

The Opportunity:

Are you a people person with a passion for helping others? As a Customer Service Representative you are a vital member of our team, acting as the first point of contact for our customers and ensuring that every caller feels heard and cared for.

Key tasks include:

• Answer incoming calls with a friendly and professional attitude
• Convert calls into scheduled service appointments
• Make follow-up calls after recent service visits to verify customer satisfaction
• Make outbound calls to membership customers to book annual appointments
• Prioritize and coordinate service schedules
• Keep customer database up-to-date with accurate information
• Handle other admin tasks as needed

Job Type: Full Time

Pay: $21 - $25 per hour

Job Location: Our Customer Service Representatives work at our office for each scheduled shift.

What We Offer:

• Supportive and friendly office team environment.
• Competitive wages.
• Health & dental benefits.
• RRSP plan with company match.
• Culture building events.
• Training and resources to help you learn and grow

What We Are Looking For:

• Minimum two years of customer service experience, preferably in a call center environment.
• Open availability for scheduling.
• A great communicator with the ability to connect and build positive relationships with customers and your team.
• Detail-oriented with the ability to multitask.
• Demonstrates a positive attitude and willingness to learn and grow.
• Customer service focused.

Job Availability

We accept applications for this position on an ongoing basis. We are currently considering applications for future opportunities. We encourage all interested candidates to apply.

Artificial Intelligence (AI)

We use an Applicant Tracking System that may use AI components to assist in the screening or assessment of job applications for this position. All final hiring decisions are reviewed and made by our human recruitment team.

About Us:

Trusted for over 100 Years!

Birnie Plumbing & Drains is a family-owned company that has proudly served our community since the 1920s. With four generations of expertise, we specialize in residential plumbing & drains services while delivering quality workmanship, lasting solutions, and exceptional customer care. Our team is dedicated to enhancing the lives of the people we meet every day, just as we have done for generations. Learn more at www.birnie.pro

Please note Birnie Plumbing & Drains is an equal opportunity employer. Accommodations are available through the hiring process upon request. Please notify us if you require an accommodation and we will work with you to meet your needs.