Role overview

We’re looking for an experienced, hands-on assistant manager to lead front-of-house operations. This is a working role for someone who thrives during service, leads by example, and is confident in managing both people and performance in a fast-paced environment.

Key Responsibilities

Service & Floor Leadership

Run shifts and lead from the floor, ensuring smooth, high-quality service

Deliver exceptional customer experiences and build rapport with regulars (remembering names/faces)

Handle customer feedback and resolve issues professionally

Run expo for dine-in and takeout orders

Help to manage and run the food truck at events

Staffing & Labour Management

Create staff schedules and manage availability

Actively manage labour during shifts to align with business levels

Train, support, and motivate team members

Cash Handling & Reporting

Oversee cash handling procedures and end-of-day cash-outs

Review, edit, and verify cash reports using Excel

Ensure accuracy, accountability, and proper reconciliation

Operations & Systems

Manage takeout orders via POS and phone

Maintain strong communication between front and back of house

Ensure service standards and operational efficiency are consistently met

Stock & Inventory

Monitor stock levels and assist with ordering

Maintain proper inventory control and reduce waste

Menu Development & Offers

Edit and update menus based on seasonality

Improve offerings, including cocktails and in-store promotions

Marketing & Social Media

Support and manage social media activity (content, engagement, promotions)

Help drive traffic and build the restaurant’s local presence

Cleanliness & Standards

Maintain a clean, organized front-of-house environment

Implement and enforce cleaning schedules and standards

What We’re Looking For

Proven experience running a restaurant floor

A valid drivers license is preferred

Experience scheduling staff and managing labour effectively

Strong cash handling skills and experience reviewing cash-outs (Excel knowledge preferred)

Ability to contribute to menu updates and improve product offerings (including cocktails)

Comfortable with social media promotion and engagement

Strong organizational skills and attention to detail

A hands-on leader who leads by example during service

Genuine enthusiasm for customer service and building relationships with guests