Customer Service Representative

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.

Duties/Responsibilities:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Monitors customer orders while working with purchasing department to ensure meeting customer requirements are met.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned, including occasion backup in Shipping area.
• Assists with Accounts Receivable collection.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills (Word, Excel, Outlook) with the ability to learn new software.
• Able to multi-task and work in a high paced environment.

Education and Experience Requirements:

• High school diploma or equivalent.
• 2+ years' customer service experience required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 (30-50) pounds at times.