Service Dispatcher - Commercial Service

Service Dispatcher - Commercial Service | $50,000 - $65,000, per year

Total compensation valued at $60,000 - $80,000 including employer-paid benefits, paid vacation, and RRSP match.

Sign on Bonus $1,500

Work Schedule: Full-Time | Monday through Friday | Daytime office hours

What You'll Be Doing:

You run the board - every service call, every technician, every day flows through you.Our dispatcher is the air-traffic controller of the operation: the first voice our customers hear and the communication hub for our field team. Never worked in the trades? We will train you - on BuildOps, our scheduling procedures, and the industry - the same way we invest in our technicians. Been a service coordinator or scheduler in another industry? Same skill set - here, this seat is our dispatch desk.

Welldone Mechanical Services | Saskatoon SK

If it's not done well, it's not Welldone

We have proudly served Saskatoon since 1998 as a locally owned and operated company specializing in HVAC, plumbing, and electrical services for our commercial and light industrial clients. Our team-focused culture encourages professional growth, collaboration, and long-term career development - we believe our employees are our greatest asset and invest in their success.

Position Overview:

• Serve as the first point of contact for our commercial partners, delivering exceptional customer service by phone, email, and text.
• Schedule, prioritize, and dispatch jobs - preventative maintenance, projects, and service calls - across our technician team.
• Coordinate between customers and technicians, keeping job details, parts, and scheduling information accurately logged and relayed through BuildOps.
• Complete daily job audits: timesheets, purchase orders, packing slips, parts used, and GPS records.
• Work with local suppliers to issue purchase orders, process packing slips, and manage inventory deliveries.
• Follow up on open service calls and complete weekly customer care calls.
• After completing training, assist with spot quotes, customer approvals, and job scheduling.
• Prepare reports and take part in weekly service team meetings.

What We Provide:

• Monday to Friday daytime schedule - your evenings and weekends are yours
• Locally owned and operated
• Stability and growth with year-round work
• Full training on BuildOps and our dispatch procedures - no trades experience required
• Multiple professional career path options
• Company paid education & industry training
• Team events
• Positive culture motivated by continuous improvement
• High standard of professionalism in "who we are and what we do"

Company Benefits:

• Medical and Dental insurance; 100% paid premiums by employer
• Life insurance
• Critical illness insurance
• 3 weeks paid vacation time / 120 hours
• 11 paid holidays
• RRSP with company match program
• Company phone

Job Qualifications:

• 2+ years' experience in customer service, dispatch, scheduling, coordination, or office administration - any industry; trades or service experience is an asset, not a requirement.
• Strong communication and interpersonal skills; professional phone and email etiquette.
• Meticulous attention to detail and excellent organizational skills.
• Ability to work under pressure and remain calm in a fast-paced environment.
• Proficient with multi-line phone systems, messaging, and Microsoft Office Suite; typing speed of 40+ WPM.
• Experience with CRM/ERP or cloud-based platforms (BuildOps preferred) - we will train the right candidate.
• Passionate and self-driven, with a personal commitment to very high customer satisfaction on every call.
• A proactive attitude with a genuine desire to support the team and build positive team dynamics.

We are an Equal Opportunity Employer

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.
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