Customer service agent

• Education: No degree, certificate or diploma
• Experience: 1 to less than 7 months

Work setting

• Business sector
• Private sector
• Retail/wholesale establishment/distribution centre
• Telecommunications company
• Sales

Tasks

• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Maintain records and statistics
• Sell merchandise

Computer and technology knowledge

• Internet

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Repetitive tasks

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player

Employment terms options

• Early morning
• Shift
• Morning
• Day

Financial benefits

• Bonus
• Commission

Other benefits

• Other benefits
• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week