Role overview

Medical Office Administrator – Etobicoke, ON – Full-Time

MedSleep was founded in 2004 out of a genuine passion for sleep medicine, and that spirit has grown into an entrepreneurial, fast-expanding national team – with new opportunities opening across our clinics all the time. As a Medical Office Administrator, you’ll be the friendly, organized presence patients rely on from their very first phone call, gaining genuine hands-on experience as you help guide them through every step of their sleep care journey.

Why Join Us?

Comprehensive Benefits Package: Health, Dental, Vision, Long Term Disability, Life Insurance, Accidental Death & Dismemberment
Be part of our growth story: we're a national Canadian company that's been expanding since 2004, with an entrepreneurial environment that rewards initiative and offers real career growth
Meaningful patient impact: as a patient's first point of contact, you make every visit count
Opportunities for career growth
A diverse, welcoming team: we're proud that women make up the majority of our Senior Management team

Job Duties

Work full-time, 37.5 hours per week, as the operational backbone of a busy, patient-focused clinic
Handle referrals, book patient appointments, prepare patient charts, and manage filing and phone inquiries
Keep our EMR system accurate and up to date, and coordinate physicians' clinic schedules
Help facilitate telemedicine clinics – connecting physicians and patients and tracking key metrics
Hands-on patient interaction, making every visit feel personal

Qualifications

2+ years of professional administrative experience (preferred)
Medical Office diploma or related program (preferred);
Excellent organizational and administrative skills with impeccable attention to detail
The ability to quickly learn and understand various processes in a constantly changing environment
A professional, and friendly interpersonal manner with strong customer service values
Strong written and verbal communication skills
Time management skills and ability to work effectively under pressure and meet demanding deadlines
Ability to multi-task, assess situations and prioritize tasks accordingly
Strong listening skills and ability to pivot quickly when priorities shift

Wage: $18-$20/hour (dependent on experience)

MedSleep is built on skilled and dedicated employees, and we strive to create a great place to work and grow. We provide high‑quality sleep therapy services across Canada, including clinical consultations, diagnostic testing, and treatment for sleep disorders.

Vacancy Disclosure: this posting represents a current, existing vacancy within our organization.
AI Use Statement: MedSleep uses artificial intelligence (AI) tools to assist in screening and evaluating candidate information. AI is used to ensure consistency, fairness, and efficiency in the recruitment process. All decisions are guided by human oversight and in compliance with Ontario's Employment Standards Act (ESA). By submitting your application, you consent to the use of AI for these purposes.

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