Flight Centre - Real Estate & Facilities Manager (North America) - Toronto, ON

Real Estate & Facilities Manager (North America)

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity

Are you ready to lead the future of workplace strategy across North America? As Manager, Real Estate & Facilities – Americas, you’ll own a dynamic portfolio of ~43 locations spanning retail storefronts, corporate offices, and support hubs. This is a high-impact leadership role where commercial strategy meets hands-on delivery—guiding everything from lease negotiations to construction projects. You’ll partner with senior leaders to shape environments that support growth, innovation, and an exceptional employee experience.

Key Responsibilities

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Own and execute leasing strategy across Canada, the United States, and Mexico

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Lead negotiations for new leases, renewals, assignments, subleases, and terminations

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Manage lease lifecycle, expiry schedules, and portfolio optimization strategies

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Analyze market trends and competitor footprints to inform expansion and location decisions

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Identify cost-saving and portfolio rationalization opportunities

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Lead and develop the facilities team, setting clear performance expectations

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Oversee facilities operations, maintenance programs, and vendor performance across all sites

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Ensure compliance with health, safety, and building regulations across jurisdictions

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Manage construction and fit-out projects from concept through delivery

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Own CAPEX budgets, track spend, and report financial performance to leadership

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Drive value engineering, contractor selection, and cost discipline across projects

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Maintain brand and workplace design standards across all locations

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Manage vendor and contractor relationships, contracts, and SLAs

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Partner with senior stakeholders to align real estate strategy with business goals

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Act as the subject matter expert on real estate, facilities, and workplace strategy

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Support M&A activities including property due diligence and integration planning

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Drive ESG and sustainability initiatives across facilities operations

• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

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5+ years in commercial real estate, lease management, and facilities or construction management

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Proven experience negotiating commercial leases in Canada and/or the U.S.

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Hands-on construction and fit-out project management experience

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Experience managing multi-site portfolios and vendor contracts

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Strong knowledge of facilities systems (HVAC, electrical, plumbing, fire/life safety)

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Experience with lease/facilities management systems (ProLease or similar)

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Strong financial acumen including CAPEX, occupancy costs, and reporting

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Knowledge of health, safety, and building compliance requirements

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Retail or multi-site environment experience preferred

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Understanding of IFRS 16 / ASC 842 lease accounting (asset)

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Exposure to M&A property due diligence (asset)

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Strong negotiation, communication, and stakeholder management skills

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun:At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts:Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel:We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections:We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job:We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back:Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

Location – Toronto, ON

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $110,000 - $140,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

This posting reflects an active vacancy that we are currently seeking to fill.

We welcome applications from candidates with diverse experiences.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca

Travel Weekly Magellan Awards: Silver Winner (2023)
GBTA WINiT Top 50 Award Recipients (2018–2025)
CHHR: 5-Star DE&I Employer (2023, 2024)
Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25)
Newsweek: America’s Greatest Workplaces for Diversity (2024)
Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
OutThere Awards: Inclusive Travel Finalist (2025)
Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)

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