Role overview

Job Title: Change Management Consultant - Senior

Location: Toronto

Work Model: Onsite

Duration: 6 months

Extension: 1 Time

Must Haves

Demonstrated experience in leading large scale enterprise-level (multi-ministry) change initiatives.
Ability to develop and implement change strategies in multi-stakeholder environments, aligned with enterprise IT goals.
Ability to create and execute multi-year change roadmaps for the business stakeholders
Experience developing communication plans and craft clear, compelling materials (e.g., decks, newsletters, FAQs) for diverse audience, including executive-level communications, able to present complex ideas clearly and persuasively.
Experience conducting workshops, briefings, and training sessions

Description / Responsibilities / Skills

Role Overview:

The Change Management Specialist will play a critical role in supporting an enterprise-wide IT transformation initiative, the Common Compliance Management Platform (CCMP).
The specialist will work closely with project teams, business units, and leadership to assess change impacts, build readiness, and foster engagement across the organization.

Key Responsibilities:

Lead change management planning and execution for the CCMP enterprise initiative.
Collaborate with project managers, business analysts, and technical teams to ensure alignment with stakeholder needs and enterprise strategic needs.
Chair or participate in committees or networks to provide change management expertise and leadership to ensure change management initiatives are integrated and aligned with CCMP goals.
Work with ministry leaders and select staff to ensure products and services satisfy stakeholder and program needs.
Monitor and report on change adoption, resistance, and feedback

Description

Help leaders and teams enhance their capabilities to understand how change impacts people, the reasons why people resist change and how to support people as they transition through change
Be an active and visible coach to support leaders, partners and stakeholders in their role as change champions
Leads stakeholder management, including identification and analysis of key stakeholders, and the development of stakeholder engagement strategies
Identify potential people side risks and anticipated points of resistance and develop plans to mitigate or address concerns
Design and conduct change readiness assessments, evaluate results, and present findings to stakeholders to plan and carry out a change management strategy
Administer measurement systems to track adoption, utilization, and proficiency of individual changes

Deliverables

Develops an approach to embed/institutionalize the change to sustain the benefits achieved, including knowledge transfer, performance management, continuous improvement and other related practices
Design and conduct change readiness assessments, evaluate results, and present findings to stakeholders to plan and carry out a change management strategy
Administer measurement systems to track adoption, utilization, and proficiency of individual changes

Experience & Skill Set Requirements

Change Management Strategy & Execution (50%)

Demonstrated ability to develop and implement change management strategies supporting digital transformation, e.g., enterprise platform onboarding projects.
Experience conducting stakeholder impact assessments and readiness evaluations
Proven success in driving adoption and minimizing resistance in complex environments

Stakeholder Engagement & Communication (30%)

Strong facilitation and interpersonal skills
Ability to build trust and consensus across technical and non-technical stakeholders
Experience in developing and maintaining effective partnerships with leaders and stakeholders, gather organizational information, and provide strategic advice and co-ordination.

Governance, Performance Measures and OPS Context (20%)

Experience supporting complex multi-organizational governance processes and executive approvals
Ability to align change initiatives with enterprise architecture and strategic priorities.
Experience developing KPIs and metrics to assess change effectiveness
Ability to conduct post-implementation reviews and lessons learned for continuous improvement
Familiarity with Ontario Public Service (OPS) or similar government environments, including understanding of regulatory compliance service delivery contexts.