Role overview

Position Overview

Jacob’s & Co. Steakhouse is seeking a highly polished and detail-oriented Reservations & Guest Experience Concierge to join our front office team. This role is integral to delivering a seamless, elevated guest journey from the first point of contact through to departure.

The ideal candidate is a hospitality professional with a strong administrative foundation, exceptional communication skills, and a refined understanding of luxury service standards. This position requires a proactive, solutions-driven mindset with the ability to anticipate guest needs, manage high-volume inquiries, and uphold the brand’s reputation for excellence.

Key Responsibilities

Guest Relations & Reservations

Manage all inbound reservation inquiries via phone, email, and online platforms with professionalism and efficiency
Curate and oversee the reservations book to ensure optimal table utilization and flow of service
Accurately input, update, and maintain detailed guest profiles, including preferences, special occasions, and VIP notes
Provide clear and confident communication regarding availability, seating times, and dining expectations

Concierge-Level Service

Act as the first point of contact for all guests, delivering a warm, polished, and personalized experience
Anticipate guest needs and proactively offer tailored recommendations and solutions
Coordinate special requests, celebrations, and guest accommodations with precision
Liaise closely with front-of-house leadership, kitchen, and management to ensure seamless execution

Administrative & Operational Excellence

Respond to all guest correspondence in a timely and professional manner
Manage and prioritize large party and private dining inquiries (8–40 guests), ensuring proper follow-up and delegation
Maintain accuracy and organization across all reservation systems and communication channels
Support reporting, tracking, and documentation related to reservations and guest experience metrics

Standards & Accountability

Uphold the highest standards of professionalism, appearance, and communication at all times
Demonstrate strong attention to detail in all aspects of the role
Take ownership of guest concerns, ensuring appropriate resolution and follow-through
Contribute to a culture of accountability, teamwork, and continuous improvement

Qualifications & Experience

Minimum 2–3 years of experience in a high-end hospitality or luxury service environment
Strong proficiency in reservation platforms (OpenTable experience preferred)
Exceptional verbal and written communication skills
Highly organized with the ability to multitask in a fast-paced environment
Strong problem-solving skills with a guest-first mindset
Professional, polished, and composed under pressure

What We Offer

Opportunity to be part of one of Toronto’s most renowned luxury dining destinations
A culture rooted in excellence, accountability, and elevated service standards
Growth and development within a high-performing hospitality team
Competitive compensation based on experience