Role overview

We are seeking a friendly, professional, and dependable Weekend Residential Concierge to join our team at a residential high-rise building in beautiful Downtown Vancouver.

The ideal candidate is an excellent communicator who enjoys interacting with people, takes pride in delivering exceptional customer service, and is committed to maintaining a welcoming, safe, and secure residential environment.

Key Responsibilities

Provide professional and welcoming front-desk service to residents, visitors, and contractors.
Respond to resident inquiries and requests promptly and courteously.
Manage parcel deliveries, visitor access, and building communications.
Monitor building security systems, including CCTV, intercoms, and access controls.
Conduct routine building patrols and inspections of common areas.
Identify and report maintenance concerns, safety hazards, and security incidents.
Assist with move-in/move-out bookings and elevator reservations.
Respond appropriately to emergencies and follow established building procedures.
Maintain accurate daily logs, incident reports, and shift handover notes.
Communicate effectively with residents, management, and fellow team members.

Qualifications & Skills

Exceptional verbal and written communication skills with the ability to interact confidently and professionally with people from diverse backgrounds.
Previous experience in residential concierge services, hospitality, security, or customer service is preferred.
Excellent interpersonal and customer service skills.
Strong listening skills and the ability to handle challenging situations with tact and diplomacy.
Dependable, punctual, and highly organized.
Ability to work independently, take initiative, and exercise sound judgment.
Basic computer skills and attention to detail.
Professional appearance and a positive, approachable attitude.

What We're Looking For

Above all, we value someone who is reliable, personable, proactive, and an excellent communicator. Someone who genuinely enjoys helping people, builds positive relationships with residents, and takes ownership of their responsibilities.

How to Apply

If you take pride in providing exceptional customer service and enjoy working in a professional residential environment, we would love to hear from you!

Please submit your résumé along with a brief summary of your relevant experience.