Role overview

The successful candidate will display a track record that espouses Elexicon Energy’s beliefs of Safe & Well, Consistent, Respectful, Responsive, Collaborative, and Clear.
These positions will report to the Supervisor, Customer Care at the Ajax location and is responsible for the daily activities as follows:
DUTIES & RESPONSIBILITIES

Maintaining a positive, empathetic, and professional attitude toward customers at all times
Provide comprehensive customer experience through various contact channels to ensure one stop resolution
Respond promptly to customer inquiries and provide exceptional customer experience
Acknowledge and provide appropriate resolution to customer complaints, and work with supervisor as needed to attain optimal resolution
Document records of customer interactions, accounts, and other activities
Execute Credit and Collection functions in a timely and respectful manner
Perform Billing and Retailer Relations functions in a proficient manner and ensures accurate bills are issued
Perform duties in accordance with all policies, procedures and government regulations
Maintain key performance indicators to support organizational goals that relate to optimal customer experience
Coordinate and schedule the work activities of Customer Experience field staff and partners
Generate, review, and analyze reports to support business operations
Communicate and coordinate with colleagues and partners as needed
Provide feedback on the effectiveness of Customer Experience processes
Work effectively as a team to learn and support colleagues
Other duties as assigned

KEY SKILLS & QUALIFICATIONS

Strong organizational skills and ability to multitask and prioritize in a fast-paced environment
Professionalism, strong work ethics, confidentiality and teamwork
Ability to work with minimal supervision, demonstrate sound judgement, critically analyze, and resolve problems
Ability to deal effectively with customers in a variety of interactions
Adaptable quick learner

MINIMUM REQUIREMENTS

High School diploma or equivalent
1 to 2 years relevant experience
Demonstrated proficiency with MS Office software suite, and the ability to learn new software as required

Compensation Package: Hourly rate between $29.58 - $42.26 as per our collective agreement with Power Worker's Union (PWU) + OMERS Pension Plan
The above range reflects the reasonable estimate for the position at the time of posting. Within the range, hiring compensation will be determined based on relevant qualifications, experience, skillset, education/ training, and other organizational needs.
Note: These postings are for new positions.