Role overview

Description

Bilingual Facilities Services Coordinator (English/French)

At BGIS, we believe facility services are about more than buildings—they're about people. Every service request, every interaction, and every solution contributes to creating safe, productive, and exceptional environments where businesses can thrive.

We're looking for a Bilingual Facilities Services Coordinator (English/French) who brings a passion for customer service, strong communication skills, and a solutions-focused mindset. As the first point of contact for facility-related requests, you'll play a critical role in ensuring our clients receive timely, professional, and seamless support.

If you're energized by helping people, solving problems, and working in a fast-paced environment where no two days are the same, we'd love to hear from you.

About the Role

As a Bilingual Facilities Services Coordinator, you will be part of BGIS' Operations Centre—the heartbeat of our service delivery organization. Supporting clients across multiple industries, you'll act as the vital link between our customers and the teams responsible for keeping facilities operating efficiently.

Whether you're responding to a service request, coordinating a technician dispatch, or providing updates to a client, your ability to communicate effectively, prioritize appropriately, and deliver an outstanding customer experience will be key to your success.

This role offers an exciting opportunity to develop your career within a global organization while gaining exposure to facility management, service operations, and client support.

What You'll Do

You will manage incoming service requests received through phone, email, and online systems, ensuring each request is handled accurately, professionally, and with a sense of urgency.

Your responsibilities will include:

Serving as the first point of contact for facility-related service requests
Responding to client inquiries in both English and Spanish
Creating, updating, and dispatching work orders to internal and external service providers
Assessing service requests and determining appropriate priority levels
Coordinating with technicians, vendors, landlords, and stakeholders to support timely resolution
Applying client-specific service procedures and escalation protocols
Maintaining accurate records within work order management systems
Supporting operational improvement initiatives and team projects
Maintaining confidentiality and professionalism in all client interactions

What Makes You Successful

You understand that outstanding customer service is built on effective communication, responsiveness, and attention to detail. You enjoy helping people, remain calm under pressure, and can balance multiple priorities in a fast-moving environment.

You are a natural problem solver who asks the right questions, gathers information efficiently, and works collaboratively to find solutions. Whether you're speaking with clients, technicians, facility managers, or vendors, you communicate professionally and confidently.

You are adaptable, eager to learn new systems and processes, and take pride in delivering accurate, timely support.

What You'll Bring

The ideal candidate will have:

High school completion plus a specialized business, technical, or related course
Up to 1 year of relevant customer service, service coordination, dispatch, call centre, or administrative experience
Fluency in both English and French, with strong verbal and written communication skills
Strong communication and interpersonal skills
Excellent customer service orientation
Strong organizational and multitasking abilities
Ability to work effectively in a fast-paced environment
Critical thinking and problem-solving skills
High attention to detail and accuracy
Strong computer and keyboarding skills
A willingness to learn new systems, processes, and technologies

Nice to Have

Experience in facilities management, property management, building operations, or maintenance services

Work Schedule

The BGIS Operations Centre supports clients 24 hours a day, 7 days a week, 365 days a year.

This position requires:

Flexibility to work rotating shifts between 6:00 a.m. and 11:00 p.m. EST
Availability for weekends and statutory holidays on a rotational basis
Occasional overtime, depending on operational needs

Ready to Make an Impact?

If you're a bilingual customer service professional who thrives in a fast-paced environment, enjoys solving problems, and is passionate about delivering exceptional service experiences, we'd love to hear from you.

Apply today and help BGIS deliver exceptional service experiences that keep buildings—and businesses—running smoothly.

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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