Role overview

Get to Know Us:

At Riverside Family Dentistry, we're committed to creating healthy, confident smiles through compassionate, patient-centered care. Proudly serving the Ottawa community, our experienced team provides comprehensive dental services for patients of all ages in a welcoming and supportive environment.

We believe that exceptional patient care starts with an exceptional team. Our collaborative practice is built on clinical excellence, mutual respect, and a shared commitment to making every patient visit as comfortable and positive as possible. From preventive and restorative care to cosmetic dentistry and emergency treatment, we take pride in delivering personalized care that meets the unique needs of every individual and family.

As a member of our team, you'll work alongside dedicated professionals who value continuous learning, teamwork, and building lasting relationships with patients. We strive to create a workplace where every team member feels supported, appreciated, and empowered to grow both personally and professionally.

If you're passionate about providing outstanding care and want to be part of a practice that truly values its people and its patients, we'd love to hear from you.

Schedule:

Monday and Tuesday 8:30am - 5:15pm

Wednesday and Thursday 7:30am - 4:15pm

What Sets Us Apart:

Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms
Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

The wage for this Dental Administrator position is$28-$33/hour depending on skills, experience, and location.

Please note that this is areplacementjob opening.

Your Role:

Welcome and assist patients upon arrival, creating a warm and positive first impression
Optimize the daily appointment schedule to ensure full utilization with minimal gaps
Effectively manage the recall system and maintain accurate, up-to-date patient records
Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

About You:

Minimum 1 year of Dental Administration experience is
Experience with dental software programs is
Clinical background is considered an asset

Application Information:Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.