Role overview

Silk & Snow is a Toronto-based retailer of responsibly made sleep essentials with a frictionless Customer Experience. We are seeking an individual who is extremely driven and customer-focused to help us deliver a best-in-class retail experience. We're hiring a Retail Operations Coordinator to support the day-to-day operational success of our growing store network. You're someone who thrives on retail excellence, loves cross-functional problem-solving, and enjoys being hands-on, organized, and eager to grow within a fast-paced environment.

This is a hybrid position with work arrangements based out of our Toronto Midtown (250 Bowie Avenue) and Downtown (60 Adelaide Street East) Offices.

In this role you will:

The Retail Operations Coordinator will work closely with the Manager of Retail Operations and serve as the key point of contact for Silk & Snow stores, supporting operations, launches, and general maintenance.

Act as the primary contact for daily operational inquiries from assigned stores
Coordinate with various internal teams (CX, IT, supply chain, visual merchandising, etc.) to action store-level needs
Communicate promotional details, signage plans, and launch information to stores and follow up to ensure timelines are met
Support store openings and product launches by organizing and validating in-store execution (e.g., signage, layouts, merchandising)
Collect photos/audits from store teams and review them for compliance with brand standards, providing feedback when needed
Track replenishment needs and coordinate non-SKU item restocks (e.g., shopping bags, stickers, footpads)
Monitor adherence to SOPs, manage checklists, and flag deviations to the Manager of Retail Operations
Redirect operational issues or inquiries to the appropriate team and follow through until resolution
Gather field feedback to help optimize processes, improve launch execution, and inform larger strategic decisions

The Qualifications and Experience we like to see:

1-3 years of experience in retail operations, retail coordination, or project management (experience in a retail network or multi-store environment is a plus)
Strong written and verbal communication skills
Detail-oriented and comfortable managing competing priorities in a fast-paced environment
Skilled at relationship building and cross-functional coordination
Self-motivated, proactive, and capable of working independently while following through on execution
Proficient in Google Workspace, especially Sheets and Docs
Familiarity with project management tools and Shopify/Storis & Fulfil.io is a plus
Travel required nationally for store-set-up

Why our team members enjoy working at Silk & Snow:

We prioritize diversity and inclusivity in our company culture
Growth opportunities with an emphasis on hiring from within
You will be exposed to a streamlined training process and receive guidance and support that will set you up for success during and after training
You can access our learning platform with lots of free courses taught by experts to support your personal and professional development
We offer a competitive benefits package, which includes but is not limited to medical, dental, and vision.
Employee discount on all products and a free mattress and bedding set offered upon completion of the probationary period
Make a meaningful impact on our customers' sleep habits, contributing to their overall well-being
We foster a healthy work-life balance with our company's supportive environment
This is not just a job but a CAREER with potential opportunities for growth and advancement

Additional Information:

This is a current open position. The salary range for this position is $45,000.00 - $55,000.00 annually. Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

Our recruitment process incorporates various screening technologies, which may include AI, to screen for employability or suitability. Human recruiters review all applications.

Inclusion and Belonging:

We are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability. Upon request, accommodations are available during all stages of the recruitment process.

At Silk & Snow, we create products that turn your house into a home. We help bring affordable luxury to our customers every day by providing them with meticulously crafted and manufactured sleep products that elevate your personal sanctuaries and give you the rest you deserve.

We make every decision by following three principles. We always use better materials, ensure that every product is thoughtfully manufactured, and above all, ensure transparency in everything we do. We're proud of our products, and we want to give our customers the confidence to know that they are purchasing better products for their family, their home and the planet.