Role overview

As an Operations Planning Support Associate, you will be responsible for managing individual cases assigned to you with care and precision. You will play a vital role in supporting the Operations Planning Department by ensuring accurate and timely processing of documents and information while contributing to the team’s goals and service standards.

Key Responsibilities

Ensure timely, accurate production and processing of assigned documents and information, including report preparation.
Maintain and update reports using predefined templates to ensure accurate data entry.
Support achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and overall business objectives.
Adhere to organizational policies and performance standards.
Develop and maintain a basic understanding of core insurance-related aspects and relevant legislation.
Manage each assigned case with accountability and follow-through.

Applications Used

Microsoft Office Suite

Required Soft Skills

Strong attention to detail
Commitment to high-quality, accurate work
Excellent time management and organizational skills
Ability to remain calm and focused under pressure
Genuine care for delivering tasks to a high standard

What You Can Expect

A dynamic environment with a strong brand and proven results.
A culture that values internal mobility, collaboration, and strong partnerships with HR and business teams.
Access to Employee Resource Groups offering leadership connections, volunteering, mentoring, and industry networking opportunities.

Minimum Qualifications

Bilingual (French and English)
1+ years of administrative experience
High school diploma or equivalent
Ability to perform similar tasks with excellent care and attention

Preferred Qualifications

Experience directly related to the responsibilities of this position.