Role overview

Title of Job:Manager, Technology Applications
Date: July 16, 2026
Closing Date:July 30, 2026
Location: Toronto, ON - Technology and Digital Enablement
Compensation:$89,865 - $111,659 Annually Prorated
Work Type: Hybrid (Regular travel to LOFT program sites)
Job ID: 10911201
Existing or New Positions:New
Who We Are:
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice Award (NEOC) recipient.

Program Summary:
Technology is at the core of how LOFT delivers safe, reliable, and effective services. Our Technology and Digital Enablement Team is dedicated to ensuring staff have the tools, systems, and support they need to make a difference in the lives of others. Supporting technology across the organization, we provide a full range of services including IT service delivery, application management, infrastructure and network operations, cybersecurity, and digital initiatives. We also provide governance and oversight to ensure systems are secure, reliable, and aligned with organizational priorities and risk management practices. Through strong leadership and collaboration, we develop and deliver technology strategies, strengthen cybersecurity, and enhance enterprise applications and data practices. Together, we enable innovation, support our teams, and help LOFT adapt, grow, and deliver exceptional care to the communities we serve.

Job Summary:
The Manager, Technology Applications, is responsible for the operational management, governance, and continuous improvement of LOFT’s core enterprise applications. This role ensures that business critical systems are reliable, well-supported, cost-effective, and aligned with organizational priorities. The position focuses on steady state ownership and execution of the application portfolio, supporting the Director, Technology & Digital Enablement in the implementation of approved application strategies and roadmaps. The role partners closely with program and departmental subject-matter experts to ensure applications meet business needs, changes are delivered effectively, and risks are identified and managed. This role plays a key role in translating strategy into execution, strengthening day-to-day governance, and ensuring applications are sustainably managed over time.

What You Will Do:

Application Portfolio Management & Governance
Lead the operational management and governance of the organization’s enterprise application portfolio, ensuring applications are effectively supported, documented, and aligned with business objectives.
Oversee the full application lifecycle, including maintenance, enhancements, optimization, and retirement, while ensuring compliance with established governance and approval processes.
Maintain accurate application inventories, ownership records, dependencies, risks, and support models to support operational excellence and decision-making.
Continuous Improvement & User Enablement
Ensure the stability, availability, and performance of enterprise applications to meet organizational needs.
Act as the primary escalation point for critical application incidents, coordinating with internal teams, business stakeholders, and vendors to drive timely resolution and continuous improvement.
Vendor & Financial Management
Manage day-to-day vendor relationships for applications, service reviews, software licensing, and contract renewals.
Monitor application-related costs, usage trends, and vendor performance, identifying opportunities for cost optimization, efficiency, and value realization.
Operational Oversight & Service Reliability
Provide leadership, coaching, and development support to the Applications Team, fostering collaboration, knowledge sharing, and consistent service delivery.
Build strong partnerships with business leaders and stakeholders, communicating application performance, risks, priorities, and capacity considerations in a clear, business-focused manner.
Continuous Improvement & User Enablement
Drive initiatives to improve application usability, adoption, supportability, and standardization across the organization.
Collaborate with subject matter experts to develop training strategies and leverage operational insights to inform future technology planning and investment decisions.
Perform other related duties as assigned.

What You Will Do:

5+ years of experience in application management, enterprise systems, or IT operations, with a strong focus on supporting business-critical applications and service delivery.
Proven experience managing enterprise applications and collaborating with vendors and third-party providers to implement, upgrade, and maintain technology solutions.
Strong stakeholder management and communication skills, with the ability to effectively engage both technical and non-technical audiences.
Demonstrated ability to prioritize competing demands, exercise sound judgment, and deliver results in fast-paced, resource-constrained environments.
Recognized for operational leadership, execution excellence, and a continuous improvement mindset focused on enhancing processes and user experience.
Experience working in nonprofit, public sector, healthcare, or other regulated environments
Exposure to enterprise platforms such as CRM, case management, ERP, HRIS, or fundraising systems.
Experience operating within evolving governance structures and environments undergoing process standardization and transformation.

Work Environment:

Regular travel to LOFT sites is expected to build relationships and understand system use
May be required to be on call as emergency contact after business hours.
Combination of walking and sitting for a long period of time.
Ability to use office equipment and computers.
Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Ability to work at a desk, conference table or in meetings of various configurations.

What We Offer:

A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
Defined Benefits Pension Plan
24/7 Employee Assistance Program
E-learning program available all year round
Starting vacation time above minimum standard,
Additional paid personal and paid sick days
Professional development budget available to help you nurture and shape your career
Corporate Gym membership rate with GoodLife Fitness
Access to Perkopolis, a comprehensive corporate discount program
Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
Tuition reimbursement program
Maternity-leave and Parental leave top up program

Our Commitment to Diversity and Inclusion:
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Notes:

A satisfactory vulnerable sector check (VSC) is also required.
This posting provides only a summary of the responsibilities and requirements for the position.

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.

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