Role overview

We are looking for a Loan Operations associate to join our client's team - we have an immediate vacancy. This role is the operational liaison between the clients and their client management team, ensuring exceptional service for the customers.
This is a 1 year contract with potential for permanent.

Work with a great team who applaud each other's successes!

Salary:

$50,000 - $55,000, based on experience

Key Responsibilities:

Review client loan requests
Complete information verification calls as needed
Provide terms on approvals based on risk assessment
Liaise with internal staff, external vendors and customers with regard to lending documentation
Ensure documentation is properly entered, received, and updated
Answer incoming calls and resolve customer inquiries in a positive manner
Record accurate details regarding customer inquiries into database and escalate issues as needed

Requirements:

2 or more years of experience with loans / banks / financial customer service experience
Post secondary degree
Attention to detail
Strong customer service skills - dealing with confidential information
Ability to commute to downtown Toronto
Tech savvy, comfortable with changing technology

Apply today! Please respond to this posting with a copy of your resume.

After submitting your resume, you will receive a reach out from our virtual recruiter. This reach out contains an important questionnaire that must be completed to highlight your skills for this position. We will contact qualified candidates for this role.
\nCompany Description

We are a locally-owned and operated staffing agency specializing in transportation, logistics, administrative/clerical, customer service, call centre, and bilingual staff for office and industrial environments. Our main focus is on direct hire and long-term temporary solutions. We have multiple branches across Canada, located in Ontario (Hamilton, Toronto, North York, Mississauga, London, Brampton, Burlington, Milton, Stratford and Woodstock) and British Columbia (New Westminster).
Company DescriptionWe are a locally-owned and operated staffing agency specializing in transportation, logistics, administrative/clerical, customer service, call centre, and bilingual staff for office and industrial environments. Our main focus is on direct hire and long-term temporary solutions. We have multiple branches across Canada, located in Ontario (Hamilton, Toronto, North York, Mississauga, London, Brampton, Burlington, Milton, Stratford and Woodstock) and British Columbia (New Westminster).