Client Service Mgr I - Learning Specialist - 12 month contract

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we'll accomplish together

As a Client Service Manager I with TELUS Health Learning, you’ll play an important role in supporting the coordination and delivery of learning services that help our customers create healthier, more connected workplaces. You’ll be part of a collaborative operational support team that manages learning requests from intake through delivery and follow-up, helping ensure every interaction is seamless, responsive, and accurate.

In this fully remote role, 12 month contract position, you’ll work closely with internal partners, customers, and a network of external facilitators to support a wide range of learning programs. Your work will help keep training services running smoothly while contributing to an exceptional client experience across Canada and beyond.

What you'll do

• Support external customers by phone and email throughout the lifecycle of their learning requests
• Coordinate training sessions, including scheduling, logistics, materials, and resource management
• Track requests and service details accurately in our case management and CRM systems
• Support communication between customers, facilitators, and internal partners before and after service delivery
• Assist with customer billing, invoicing, and month-end activity close
• Maintain and support the provider network, including invoice review and session follow-up
• Help identify and resolve issues that may affect service delivery or client relationships
• Support internal and external meetings as needed
• Contribute to reporting, documentation, and other team initiatives
• Adapt quickly to shifting priorities in a fast-paced, client-focused environment

What you bring

• 2+ years of experience in an administrative or client support role
• Excellent communication skills, both written and verbal
• Strong organizational and time management skills
• Ability to manage multiple priorities in a high-volume environment
• Strong attention to detail and commitment to accuracy
• A proactive, solutions-focused approach to problem solving
• Confidence building relationships with internal and external stakeholders
• Ability to work independently and adapt to changing priorities
• Comfort supporting customers in a phone and email-based environment
• A client-first mindset and strong professionalism

Great-to-haves

• Post-secondary education in Adult Learning, Business, Human Resources, Health Sciences, or a related field
• Experience in learning coordination, training administration, or learning and development
• Familiarity with case management or CRM systems
• Experience with billing, invoicing, or month-end administration
• Knowledge of adult learning principles
• Experience supporting facilitators, trainers, or provider networks
• Bilingual fluency in English and French
• Additional language skillsExperience in a global, client-facing service environment

Salary Range: $39,900.00 - $74,100.00

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

TELUS Health offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more…

Job Type: This is for a current vacancy.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.