Role overview

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Account Manager - Healthcare

THE ROLE

We believe in the power of diversity and the power of teamwork. We need both collaborative and individual responsibility to organize effectively around our customer's problems.

Reporting into the Director - Healthcare, this role - Account Manager (Healthcare) is responsible for creatively growing existing accounts, finding new leads and business accounts. The goal is to develop relationships with key influencers and decision makers to the point you feel like you are a part of their team.

WHAT WE OFFER

We offer competitive health benefits, wellness and healthcare spending accounts, and a holiday package that includes the week between Christmas and New Year’s off. You’ll also be getting in as we grow so growth opportunities abound if you exhibit the knowledge, expertise, and passion to grow with the organization.

This is a full-time permanent position, working out of our impeccably designed and furnished office. Compensation for this position includes a base salary plus commission incentives.You’ll mostly work from 9am to 5pm, Monday to Friday, with irregular or extended hours as projects demand.

THE DAY TO DAY

Passionately hunt new business opportunities growing your funnel by connecting with your wide network of healthcare administrators, facility managers, clinical planners, A&D firms specializing in healthcare, CRE partners, GC’s and Project Managers.
Act as the single point-of-contact for coordinating all dealer activities, services, orders and personnel for each assigned healthcare account and is responsible for the account team’s performance.
Provide timely response to healthcare customers’ requests for products, services and/or information.
Maintain comprehensive understanding of healthcare customers’ needs, corporate goals, clinical workflows, regulatory considerations, and satisfaction/performance criteria, proposing ways to enhance their spaces for patients, staff, and visitors.
Responsible for all client relations and on-going relationships with healthcare client personnel, and client third parties (contractors, A&D firms, clinical consultants, etc.).
Oversee all healthcare customer projects and work orders; direct the dealer team for implementation of customer orders and service requests.
Ensure a responsible close of sale by obtaining signed sales orders (and terms & conditions, if appropriate), client purchase orders and deposits as required.
Stay involved throughout sale implementation to ensure that any bottlenecks or changes in scope are identified and resolved, and that both the healthcare customer and dealership are satisfied.
Prepare documents for RFPs, RFQs, bids and tenders specific to healthcare procurement processes.
Ensure documentation standards are maintained on all healthcare account activities with a customer‑first service level following processes and procedures.
Specify product, pricing, product research, sourcing new products and technical order information including custom requirements suited for healthcare environments (cleanability, infection control, durability). Initiate the service quote requests for deliveries of small and major healthcare orders.
Work with manufacturers to obtain lead times, contracts, discounts and pricing for healthcare order quotes.
Provide administrative support to ensure accuracy of healthcare orders and a positive customer experience as needed.

YOU BRING THE FOLLOWING

Your sales background allows you to problem solve using design thinking throughout the sales process along with your in-depth knowledge of their business and needs winning you a seat at the table as a trusted advisor in planning discussions. When a client is ready to order, you will manage expectations from the outset to the finish line. Your clients will know how their project is progressing in relation to key timelines. A strong understanding of relationship management, project management and solid administrative skills are going to be key to the success of this role.

These are complex sales, where you’ll manage competing priorities, multiple internal and external stakeholders, and varying deliverables. Your experience in a similarly complex sales environment will be crucial for your success here. The number of projects you’ll have on the go at any given time will vary depending on their size and scope.

ABOUT US

Contemporary Office Interiors (COI) is a privately-owned MillerKnoll Certified Dealer, DIRTT Certified Construction Partner, Architectural Walls and Commercial Flooring provider. We have offices in Vancouver, Edmonton, Winnipeg, Toronto, and a head office in Calgary. We prioritize people, productivity and value to create more than a place to work— we create a space to succeed.

We're proud of our half-century legacy as a company. Our talented people have brought us to where we are today. COI is and has been honoured to have a passionate team that's committed to creating exceptional spaces that inspire you to be your best.

COI only advertises job opportunities through our corporate website, Indeed, LinkedIn, and Job Bank. We ask that you apply directly to this posting. We thank all applicants for their interest; however, only those selected for an interview will be contacted. This position is for an existing vacancy.

Please Note: All resumes are reviewed by a member of our HR team. AI tools may be used during the interview process to assist with recording and evaluating interviews.

Please visit our careers page to see more job opportunities.