Role overview

We’re currently seeking a Resort Operations Supervisor to support day-to-day operations for the Pedder Bay Marina and RV Resort in beautiful Metchosin. This is a hands-on, multi-skilled frontline role focused on delivering exceptional guest experiences, supporting Marina and RV Resort operations in a safe and secure, best-in-class environment.

This role offers strong development opportunities for an individual interested in growing their career in marina and resort operations, including progression toward leadership roles.

We offer a number of incentives that make Oak Bay Marine Group an ideal place to work:

Working in a spectacular marina setting with an amazing group of people
Certified Respect in the Workplace culture
Waterstone Canada’s Most Admired Corporate Cultures
Career growth, learning & development opportunities
Competitive compensation program
Crew recognition program with great rewards
Employee extended health & dental benefits
Staff referral bonuses and fun crew events
Discounts at other Oak Bay Marine Group locations

Join the Oak Bay Marine Group team and help us connect people to the wonder of the ocean by creating unforgettable guest experiences in a spectacular waterfront setting.

The Resort Operations Supervisor will bring a strong focus on delivering these key responsibilities:

Delivers exceptional guest service across Marina and RV Resort operations, consistently demonstrating the “Yes I Can” service philosophy
Set the pace and lead by working shoulder to shoulder with crew and management to assist in serving guests and to create and maintain a positive environment in support of the ‘Yes I Can’ philosophy
Maximize revenues by managing RV reservations, annual and transient moorage, rental boats and keeping waiting lists up to date
Work with the Guest Service Supervisor to lead the Guest Service Crew in delivering exceptional customer service through the font counter, online booking systems, the Café, and in the operation, including scheduling and work assignments, to ensure service standards are met and all work is completed in a safe and cost-efficient manner at all times
Organize and manage inventory with the support of the Purchaser and the Manager and place orders as appropriate for the season and business levels of the Resort and Marina.
Working with the Manager and Guest Service Supervisor, be the primary accountable Supervisor for all cash out, daily and monthly reporting, payment reconciliation and bookkeeping; completing all daily, weekly, monthly and annual paperwork and accurately ensuring on time
Support the ongoing care and maintenance of the Resort property and facilities, and surrounding area is up to OBMG standards, ensuring an exceptional guest environment and a safe environment for crew
Communicate effectively with all customers, crew, suppliers and vendors to ensure that their needs are dealt with in a friendly, professional manner, proudly representing OBMG at all times through every crew member
Greet guests as they arrive and make them feel welcome, assisting with their requirements, processing of RV, annual or nightly moorage fees, fuel, RV or vessel docking/parking and departure, or other services as required
Works collaboratively across teams to support daily operational flow and peak period coverage needs
Operates in alignment with safety, environmental, and OBMG operational standards
Supports the Resort Manager in varied operational areas as needed and in their absence to ensure smooth guest experience and service continuity

JOB REQUIREMENTS:

Education and Technical Skills:

Post-secondary education or equivalent related experience in business, recreational or hospitality management is required.
Pleasure Craft Operator’s Certificate (PCOC) an asset
Working knowledge of Microsoft Office Suite of Products.
Occupational First Aid and CPR Level 1 or equivalent.
Knowledge of outdoor recreation, boats and boating is desired.
Awareness of environmental issues as they pertain to RV and marina operations.
Basic cash handling and accounting skills an asset.

Experience:

Experience providing exceptional customer service is required.
Experience working in a marina, recreational or hospitality environment/facility an asset.
Recent experience supervising a team of diverse crew members an asset.

The ideal candidate brings strong customer service experience and thrives in a fast-paced, outdoor, multi-operation environment. Experience in marina, hospitality, RV resort, or recreational operations is an asset. A valid driver's license and reliable vehicle are required. The role requires flexibility to work a varied schedule, including weekends and holidays, to support operational needs.