Role overview

Application Services Analyst
Bring your ERP expertise to life in a role where you’ll go beyond technical support—partnering with teams across the business to solve real operational challenges. As an Application Services Analyst, you’ll play a key role in keeping critical systems running smoothly while driving meaningful enhancements that improve how the business operates every day.
If you enjoy diving deep into ERP systems, collaborating with diverse teams, and making a visible impact through practical solutions, this is a role where you can truly grow and expand your influence.

Factors Group are a leading manufacturer of health supplements and vitamins. With a growth and continuous improvement mindset, and a global reach there is no end the possibilities of interesting projects, learning opportunities and collaboration across teams and departments. If you are ready to take the next step in your career and a part of major growth, apply today and Tamsin, from our TA team, would be happy to chat!

Job Status: Full-time, PermanentShift: Flexible schedule with core hours 9:00am – 3:00pmWork Location: Hybrid (Coquitlam, BC)Salary Range: $65,000 – $80,000 per year

In this role, you will:

Diagnose and resolve application issues across ERP and business systems, ensuring minimal disruption to operations.
Support production environments by monitoring system health, resolving incidents, and addressing recurring issues.
Implement system enhancements and configuration changes to improve functionality and user experience.
Collaborate with business users, developers, and vendors to troubleshoot complex problems and deliver solutions.
Contribute to continuous improvement by identifying trends, optimizing processes, and enhancing application support practices.

You have:

3–5+ years of experience in application support, with strong hands-on ERP system expertise (Syspro preferred).
Experience supporting ERP and WMS systems, including troubleshooting, customization, and enhancements.
Working knowledge of SQL for reporting, analysis, and issue resolution.
Experience working with enterprise applications in a production environment, ideally within manufacturing.
Strong technical problem-solving skills with the ability to quickly learn and adapt to new systems and modules.

You get:

Great benefits package (healthcare, health & personal spending accounts, wellness days, Employee & Family Assistance Program)
Vacation and Wellness days amounting to 5 weeks in total
Company-provided RRSP
$300 per year to spend on company products
Employee discount pricing
Employee appreciation events & rewards
Free onsite parking
Bus pass reimbursement
Exclusive discounts with various vendors

Why us?

We’re much bigger than you think – 30+ natural health brands loved across North America.
Proudly Canadian-owned & operated

Learn more about us here: https://ca.naturalfactors.com/pages/our-nature

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