Role overview

Drive Autogroup

We have a vision of providing unforgettable guest experiences and our guest experience is driven by a dedicated team of employees whose job satisfaction is of equal importance to us.

We believe that every employee plays a pivotal role in our success, and we are dedicated to making each opportunity with us just as rewarding. At Drive Autogroup you will experience the innovative, creative, and collaborative approach that sets all our team members up for success!

Career Opportunity

CSN Brimell/Formula, a proud member of Drive Autogroup is currently recruiting an experienced Body Shop Coordinator/Administrator to join our growing team. As a Body Shop Coordinator/Administrator, you would serve as a front-line representative for the Body Shop. You would be an integral part of creating valuable, lifelong customer relationships and would directly impact the customer. Continuing product, process, and service specific training would be provided.

Main Duties Include:

Bookkeeping
Entering/Closing Repair Orders
Payroll/Timekeeping
Cashiering
Accounts Receivables

Responsibilities:

Greet customers in a friendly, professional, and efficient manner as they enter the body shop office and determine the nature of their visit.
Answer incoming phone calls in a friendly, professional, and efficient manner and schedule estimates, route calls to the correct individual, answer basic questions, or take a thorough message.
Call customers to schedule estimates for incoming assignments, call scheduled customers to confirm drop-off date, and perform follow-up calls on delivered vehicles within 24 hours of delivery.
Collaborating with other departments.
Prepare customer delivery packets and ensure they are ready to go for vehicles leaving that day.
Post parts invoices daily and ensure returned parts invoices are accurate. Also post all closed jobs into database.
Keep workflow rental dates current with in-shop vehicles.
Provide customers with brochures and other information.
Assist with clerical duties, collect information, and run reports as requested.
Uphold a professional appearance.

Qualifications:

Previous collision repair customer service or body shop experience.
Familiarity with Bodyshop Connect, Progi and ARMS.
Self-motivated and hard-working.
Proficient computer skills, working ability of Word, Excel, etc., and ability to learn database management software.
Excellent oral, especially phone, and written communication skills, and the ability to read and interpret documents.
Must be patient and calm in demeanor.
Have a valid driver’s license.

What We Offer

Competitive compensation plans
Collaborative team dynamic and Family-like atmosphere
Supportive work environment
Health and wellness initiatives
Community involvement activities
Exciting company events
Employee purchase plans and company discounts

Your professional journey is more than a series of job titles and responsibilities and we encourage your application even if you don’t meet all the qualifications. If you’re looking to further your career with a growing organization where you can use your knowledge, skills, and talents, then we are looking forward to hearing from you.

Drive Autogroup is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported. Should you require accommodation or support throughout the recruitment process, we will work with you to meet your needs.