Role overview

Tri-Mach is a leading provider of sanitary stainless steel solutions, specializing in custom equipment and services for the food, beverage, and pharmaceutical industries. For over 30 years, Tri-Mach has remained passionate about providing state-of-the-art machinery and innovative new solutions to our communities' most vital industries.

At Tri-Mach, we believe the formula to creating the best solutions, is having the best people. Recognized as one of Canada's Top Employers, we’ve never lost sight of putting people first, ensuring an open culture driven by respect, support, and building long-term relationships.

We are seeking a highly skilled and experienced Business Applications Manager to join our dynamic team. The Business Applications Manager is responsible for maintaining, improving, and supporting business applications across the company, while providing leadership, direction, and oversight to the Business Applications team. This role blends hands-on technical work with people management and operational ownership, ensuring high standards of data integrity, user support, and process documentation. You will work closely with various departments, oversee ticket management, and help drive continuous improvement in business systems. It is crucial that our Business Applications Manager promotes a positive company image through safety, quality, consistency, and professionalism.

KEY RESPONSIBILITIES

Oversee support for end user tickets related to new and existing business applications, ensuring timely resolution and quality service
Develop and deliver training for new and existing users on business applications, providing guidance and support as questions arise
Manage, mentor, and support Business Applications team members while promoting accountability, collaboration, and continuous development
Lead the setup and configuration of business applications, including licensing, permissions, and user access requirements
Maintain oversight of data entry standards, data hygiene, and system maintenance across ERP, CRM, and other business platforms
Create, review, and maintain process documentation and instructional materials to ensure they remain accurate, consistent, and user-friendly
Plan, perform, and coordinate user acceptance testing to confirm systems meet business needs and functional requirements
Lead cross-functional problem-solving efforts to resolve business or systems issues and improve application performance
Partner with IT to ensure systems remain connected, compatible, secure, and aligned with business requirements
Provide leadership and support for system upgrades, implementations, enhancements, and continuous improvement initiatives
Manage vendor and developer relationships to support third-party applications, issue resolution, customizations, and ongoing system improvements

Requirements

5+ years of experience in business applications, business analysis, systems support, or a related discipline
Proven experience managing, supervising, or mentoring team members in a business systems or applications environment
Strong attention to detail with the ability to analyze complex information, identify issues, and recommend practical solutions
Excellent documentation and communication skills, including experience preparing reports, presentations, and user-facing materials
Advanced working knowledge of Microsoft Office applications, including Word, Excel, Outlook, and related productivity tools
Experience supporting or managing ERP/CRM systems such as Microsoft Dynamics 365 Business Central, NAV, CRM, Jet Reports, Shop Floor Insights, Continia Expense Management, or Document Capture is an asset
Demonstrated ability to follow through on commitments while effectively planning, organizing, prioritizing, and managing competing deadlines
Experience leading projects, system improvements, or implementation initiatives is considered an asset
Working knowledge of financial systems, reporting processes, and internal controls is considered an asset

We Look Forward to Hearing from You!

We are committed to diversity and inclusion. We welcome and encourage applications from candidates of all backgrounds. Accommodations are available upon request during all stages of the recruitment process in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

This role is for an existing position and is actively recruiting.

Tri-Mach Group does not use artificial intelligence tools when screening, assessing, and selecting candidates for hire.

Salary Range For The Role: $90,000 - $120,000

The salary range provided in this posting is intended as a general guideline. Final compensation will be determined based on a number of factors, including a candidate’s experience, skills, qualifications, and geographic location, as well as internal equity and budget considerations. TMG is committed to offering a fair, equitable, and competitive total compensation package that reflects the value each individual brings to the organization.